Susan V. Eisen, PhD, is Professor Health Policy & Management and a Health Research Scientist at the Center for Health Quality, Outcomes and Economic Research (CHQOER). She joined the Health Policy and Management Department in October, 2001 and became Chief of the Outcomes Section at CHQOER in January, 2004. Dr. Eisen's research interests include assessment of the quality and outcomes of mental health and substance abuse services, consumer-centered care, recovery from mental illness, racial/ethnic disparities in mental health, and performance measurement in mental health care. She is the primary developer of the Behavior and Symptom Identification Scales (BASIS-32 and 24), patient self-report instruments designed to assess mental health treatment outcomes, and the Perceptions of Care Survey, a self-report instrument to assess quality of mental health care from the patient's perspective. In addition, she has worked collaboratively with colleagues to develop the Experience of Care and Health Outcomes (ECHO) survey to assess consumer perceptions of mental health care and insurance plans.  Dr. Eisen has extensive experience in developing and validating consumer self-report measures of mental health quality and outcomes of care using qualitative and quantitative methods.  She currently leads a VA study to develop, test and validate a computer-adapted test for PTSD. She recently completed a randomized study of a peer support intervention in the VA and a study examining risk and resilience factors for mental health and substance abuse in a national sample of veterans returning from Iraq and Afghanistan.  A newly approved study of the impact of employment on mental health recovery will begin in the fall of 2011.  Prior to joining CHQOER and the Health Policy and Management Department, Dr. Eisen directed the Department of Mental Health Services Research at McLean Hospital.